Skip Navigation Download Acrobat Reader 5.0 or higher to view PDF files.

Coronavirus (COVID-19) Updates

As developments continue in the coronavirus (COVID-19) outbreak, we want to ensure that you have the most up-to-date information. Choose a topic below: 

Branch Hours & Updates 

EFFECTIVE JULY 27, 2020: ACCESS TO OUR EVANSTON BRANCH LOBBY IS LIMITED.
ALL OTHER BRANCH LOBBIES REMAIN OPEN FOR TELLER TRANSACTIONS ONLY. 
Read more below...
EFFECTIVE JULY 27, 2020: ACCESS TO OUR EVANSTON BRANCH LOBBY IS LIMITED.
ALL OTHER BRANCH LOBBIES REMAIN OPEN FOR TELLER TRANSACTIONS ONLY. 
Hours of operation have changed.  Drive-up hours remain the same. Read more below...
 
CURRENT LOBBY HOURS (MONDAY-FRIDAY)
Afton
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Alpine
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Cody 
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Cody Downtown
*Lobby open to one customer at a time
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Evanston
  • Access to this lobby is currently limited.  Please utilize our drive-up facilities, ATM network, online/mobile banking and telephone banking.
  • You may schedule an appointment to meet with your Lender or Personal Banker by calling 307-789-3864. We will ask all customers to wear face coverings for the duration of their visit.
Kemmerer
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Lovell
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Mountain View
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Pinedale
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Pinedale Real Estate Office/Drive-Up
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Powell
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
Rock Springs
  • 9:00am - 10:00am: open to senior citizens/higher-risk individuals
  • 10:00am - 4:00pm: open to everyone
The hours of operation at our Drive-Up facilities will remain the same - see current drive-up hours here
We encourage you to continue using our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services. 
 
We have implemented the following safety measures at each branch to help protect our employees and customers:
  • If you are feeling unwell, please do not enter our lobbies. 
  • Plexi-glass shields have been installed at every teller station.
  • We encourage employees and customers to wear protective face coverings/masks when interacting. We may request the temporary removal of customer face masks for identification and security purposes. 
  • We will continue to require appointments for services other than teller transactions. 
  • Floor markers have been placed to indicate safe distancing in each lobby. 
  • Hand Sanitizer is available for customers in every branch.  
  • Wherever possible, one-way traffic patterns have been implemented in branch lobbies.
  • Check-writing stations will not be available at this time.  Please request deposit tickets/checks from your teller. 
  • The use of protective face coverings/masks by both employees and customers is required when accessing Safe Deposit Boxes.
  • If you use a pen during your visit, please take it with you or leave it in our "Used Pen" drop on the way out for proper sanitization.
  • Our restrooms will be temporarily closed to the public. 
  • We will not provide complimentary coffee, beverages, cookies/treats or popcorn at our branches at this time. 
  • Throughout the day, all counter surfaces and areas of interaction with customers are wiped down with disinfectant.  All branches are thoroughly cleaned every night. 

 Thank you for your consideration during this time. 
 
EFFECTIVE JUNE 16, 2020: ALL BRANCH LOBBIES ARE OPEN FOR TELLER TRANSACTIONS ONLY. 
Lobby hours of operation have changed; drive-up hours remain the same.  
 

EFFECTIVE MAY 27, 2020: MOST BRANCH LOBBIES ARE OPEN FOR TELLER TRANSACTIONS ONLY.
Please make an appointment with your local branch for your other banking needs.
 

EFFECTIVE MAY 15, 2020: WE HAVE LIMITED THE ACCESS TO ALL OF OUR BRANCH LOBBIES UNTIL FURTHER NOTICE. 
WE WILL COMMUNICATE ADDITIONAL UPDATES REGARDING ACCESS TO OUR LOBBIES ON THIS PAGE, AS WELL AS AT EACH BRANCH LOCATION. 
 
We encourage you to continue using our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services for your banking needs. The hours of operation at our Drive-Up facilities will remain the same. 
 
If you have additional banking needs that cannot be accommodated through the Drive-Up, Night Drop or other banking channels such as Online, Mobile and Telephone Banking, please contact your local branch to make an appointment with a Banker.  We apologize for any longer than usual wait times and ask for your understanding as we work to serve all of our customers.  
 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT. 
 
Thank you for your consideration during this time. 
 

EFFECTIVE APRIL 29, 2020: WE HAVE LIMITED THE ACCESS TO ALL OF OUR BRANCH LOBBIES THROUGH FRIDAY, MAY 15th. 
 
We encourage you to continue using our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services for your banking needs. The hours of operation at our Drive-Up facilities will remain the same. 
 
If you have additional banking needs that cannot be accommodated through the Drive-Up, Night Drop or other banking channels such as Online, Mobile and Telephone Banking, please contact your local branch to make an appointment with a Banker.  We apologize for any longer than usual wait times and ask for your understanding as we work to serve all of our customers.  
 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT. 
 
Thank you for your consideration during this time. 

EFFECTIVE APRIL 8, 2020: WE HAVE LIMITED THE ACCESS TO ALL OF OUR BRANCH LOBBIES THROUGH THURSDAY, APRIL 30th. 
 
We encourage you to continue using our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services for your banking needs. The hours of operation at our Drive-Up facilities will remain the same. 
 
If you have additional banking needs that cannot be accommodated through the Drive-Up, Night Drop or other banking channels such as Online, Mobile and Telephone Banking, please contact your local branch to make an appointment with a Banker.  We apologize for any longer than usual wait times and ask for your understanding as we work to serve all of our customers.  
 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT. 
 
Thank you for your consideration during this time. 
 

EFFECTIVE MARCH 27, 2020: WE HAVE LIMITED THE ACCESS TO ALL OF OUR BRANCH LOBBIES THROUGH FRIDAY, APRIL 17th. 
 
We encourage you to continue using our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services for your banking needs. The hours of operation at our Drive-Up facilities will remain the same. 
 
If you have additional banking needs that cannot be accommodated through the Drive-Up, Night Drop or other banking channels such as Online, Mobile and Telephone Banking, please contact your local branch to make an appointment with a Banker.  We apologize for any longer than usual wait times and ask for your understanding as we work to serve all of our customers.  
 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT. 
 
Thank you for your consideration during this time. 
 

EFFECTIVE MARCH 20, 2020: WE HAVE LIMITED THE ACCESS TO ALL OF OUR BRANCH LOBBIES THROUGH FRIDAY, APRIL 3RD.   
 
We encourage you to use our Drive-Up facilities, Night Drop and ATM Network, as well as our Online, Mobile and Telephone Banking services for your banking needs. The hours of operation at our Drive-Up facilities will remain the same.  If you have additional banking needs that cannot be accommodated through the Drive-Up, Night Drop or other banking channels such as Online, Mobile and Telephone Banking, please contact your local branch to make an appointment with a Banker. 
 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT.
 
Thank you for your consideration during this time. 


MARCH 19, 2020: WE HAVE LIMITED THE ACCESS TO OUR LOBBY AT SOME BRANCH LOCATIONS THROUGH FRIDAY, APRIL 3RD
 
For the health and safety of our customers and employees, please use our Drive-Up facilities for your banking at the following branch locations:
  • Alpine | 79 Highway 89 | Phone: (307) 654-3629
  • Afton | 314 S. Washington Street | Phone: (307) 885-3500
  • Cody | 1507 8th Street |  Phone: (307) 587-3800
  • Cody Downtown | 1426 Sheridan Avenue | Phone: (307) 587-3800
    • Use Drive-Up facility at 1507 8th Street
  • Kemmerer | 716 Pine Avenue | Phone: (307) 887-3926
  • Powell | 245 E. First Street | Phone: (307)754-2201
Our hours of operation will remain the same, including at our drive-up facilities.  If you have additional banking needs that cannot be accommodated through the Drive-Up or with other banking channels such as Online or Mobile Banking, please contact us for an appointment at the branch phone number listed above. 
 
You can also reach us at 1 (800) 377-6909 Monday through Friday from 8:00 a.m. to 5:00 p.m. and after hours for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT.
 
ALL OTHER BRANCH LOBBIES REMAIN OPEN AT THIS TIME. 
 

MARCH 16, 2020:
The health and safety of our customers, employees, and communities are above all else amid concerns about the spread of the coronavirus (COVID-19). All of our branches are open and ready to serve you. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Frequently Asked Questions

Don't want to review each section below?  Click here to access a PDF with all FAQs compiled on one document

Q: Will my money be safe in First Bank of Wyoming?

First Bank of Wyoming, Division of Glacier Bank is insured by the Federal Deposit Insurance Corporation (FDIC), and as such each depositor is insured to at least $250,000. The FDIC is backed by the full faith and credit of the United States government. If you require more coverage, please contact your local Branch office to take advantage of additional options. We encourage you to transfer any funds from non-insured accounts at other companies (ex: fintech apps and mobile wallet apps) that you are not currently using. Funds in these accounts may not be insured. For more information and details regarding FDIC insurance coverage for depositors, please visit www.fdic.gov.

It is also important for you to know that any currency stored in your safe deposit box is not covered by FDIC insurance. If you have currency stored in a safe deposit box, it is recommended that you deposit it into a bank account (i.e. checking, savings, money market, certificate of deposit) to make the funds eligible for FDIC insurance. If you need to access your safe deposit box, please arrange an appointment with your local Branch during normal business hours.

 Q: Many schools and care centers are closed; what are you doing to help your employees?
Our employees are our most valuable resource, and we understand that they may require flexibility during this time. We continue to support team members who are unable to work because of illness, school closures, or other impacts of the coronavirus outbreak.

Q: Have the business hours for First Bank of Wyoming been affected?
Our business hours have not changed. You will notice that our lobby access has been limited and we are directing all normal Teller transactions through our Drive-up facilities at each of our Branch locations. Our Lenders and Personal Bankers are available Monday through Friday during normal business hours to visit with you via telephone, email, and scheduled appointment. Please contact your local Branch for additional information regarding your banking needs.

Q: How concerned should I be about fraud during COVID-19?

Unfortunately, criminals will use COVID-19 to target the public. Please visit the following websites for helpful information regarding scams, fraud, and identity theft:

The Consumer Financial Protection Bureau:
https://www.consumerfinance.gov/consumer-tools/fraud/

The Federal Trade Commission:
https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing

Please remember that First Bank of Wyoming will never call, text, or email you asking for you to provide your account number or personal information. We
already have this information on file. If you have any questions, please call your local Branch office during normal business hours.

 

Have additional questions?  Please contact your local branch.

Q: How do I open a new account while your lobby is temporarily unavailable?
You can open a Personal Checking, Savings or Money Market Account online.  Click here to get started.   If you need to open a Business Account, or would rather not open your Personal Account online, we’d be happy to arrange an appointment with a New Accounts Representative or Personal Banker. Click here to find the nearest branch location.
 
Q. Can I still access my Safe Deposit Box?
Yes, please contact your local branch by telephone during normal business hours to arrange a visit to your safe deposit box.
 
Q. How should I make a deposit?
We are temporarily directing all Teller transactions to our drive-up facilities. Please click here to find your local drive-up location. Additionally, if you are enrolled in our Mobile Banking service, you can make check deposits using the camera on your mobile device in conjunction with our Mobile Banking app. Please contact your local Branch office for more details. Furthermore, if your employer offers direct deposit for your paycheck, we recommend you learn more about that service and determine if it is right for you. When receiving your paycheck by direct deposit, the funds are added to your account without any action required on your part. Whether you’re out of town or too busy to make it to the bank, your account will be credited.  Click here to learn more about Mobile Banking.
 
Q. How do I send a wire transaction?
Contact your local Branch office during normal business hours for complete instructions on sending a wire transaction.  Under no circumstances will we accept a wire request via email. 
 
Have additional questions?  Please contact your local branch.
Q. How do I replace my ATM/Debit Card?
First Bank of Wyoming has the ability to produce new ATM/Debit Cards at each branch location. This service allows you to receive your new card instantly, compared to waiting for it to arrive in the mail. If your card needs to be replaced, you may call your local Branch office and request for your card to be re-issued. We will make arrangements for you to pick up the card at our drive-up during normal business hours.
If your card is lost or stolen: please call 1 (888) 297-3416, or log in to your online banking account and choose the “Options” tab, then choose “ATM/Debit Card” and click on the box to cancel your card.
 
Q. Can I use my First Bank of Wyoming ATM/Debit Card at any ATM?
Our Debit Cards will work at any ATM that displays the Plus and Star ATM network logos as shown on the back of your card. When you use any of the ATMs within the Glacier Family of Banks network, there is no transaction fee. Please keep in mind that ATMs outside of the Glacier Family of Banks network may charge a transaction fee in the amount determined by the Bank or Institution that owns that ATM.
 
Q.  Is the Bank’s ATM Network affected by the COVID-19 outbreak?
Our ATM network is operational 24 hours a day, 7 days a week. You can find a list of our ATM locations by clicking here.  Please keep in mind that if an ATM is located inside of a business that has limited its access to public traffic, then that ATM may not be accessible. We are working to keep our website updated with the most current information.
 
Q. Are your ATMs being sanitized?
Since ATMs are publicly accessible, we can make no guarantees that the ATMs are sanitized after each and every transaction. It is encouraged for customers to wash their hands and/or use hand sanitizer following their use of an ATM.
 
Have additional questions?  Please contact your local branch.
Q: What can I do through the Bank’s Online Banking service?
Online Banking is a safe, secure way to do your banking whenever and wherever you need it, anywhere you have internet access. Our Online Banking service allows you to do the following:
     • Conveniently transfer funds between accounts
     • Stay on top of your accounts by viewing current transactions, seeing actual images of checks and deposit slips
     • Access bank statements
     • Download account information to most financial management software, word processing document or even a spreadsheet
     • Easily and conveniently make loan payments
     • Set up email/text alerts
     • Order checks and much more
 
 
Q: What can I do through the Bank’s Mobile Banking service?
Our Mobile Banking app is a solution that enables you to use your mobile device to initiate routine transactions and conduct research anytime, from anywhere. Our Mobile Banking app makes it easy to do the following banking activities:
     • Review account balances and transaction history (Checking, Savings, Money Market, Certificates of Deposit, Loans, and Lines of Credit)
     • Initiate account transfers
     • Pay bills for FREE
     • Make check deposits using the camera on your mobile device and our Mobile Check Deposit Service. This service can be further explained by
       contacting your local branch..
     • View account alerts
 
*To use our Mobile Banking app, you must first be a current Online Banking customer.  Once you have successfully enrolled in our Online Banking service, you can sign up for Mobile Banking by simply downloading the Glacier Family of Banks mobile app from the App Store to your mobile device.
 
 Have additional questions?  Please contact your local branch.
Q: I’ve heard about the SBA providing new loan programs to help business owners affected by COVID-19. Can I take advantage of these programs?
Updated 4.2.2020: Please visit our Small Business Relief page dedicated to the Paycheck Protection Program loans available through the Small Business Administration. We also encourage you to contact your local Commercial Loan Officer or Branch Manager during normal business hours with any questions you may have. In some instances you may need to contact SBA directly.
 
 
Q: The Federal Funds Rate has been lowered, can I lower the interest rate on my loan?
The Federal Funds Rate is the rate a Bank can borrow money overnight to help maintain desired liquidity levels. The Federal Funds Rate does not directly equate to the interest rate at which Banks lend money to their customers. A margin exists between the Federal Funds Rate and the interest rate on a loan. First Bank of Wyoming will evaluate each request for an interest rate reduction on a case-by-case basis looking at risk, payment history, and overall market conditions. If you would like to discuss lowering your interest rate, please contact your Lender during normal business hours for additional details.
 
Q: What will happen if my business slows down and I can’t make my loan payment(s)?
Updated 4.2.2020: We encourage you to visit our Small Business Relief page to find out if your business qualifies for the new Paycheck Protection Program offered by the Small Business Administration. Otherwise, we are handling payment deferments on a case-by-case basis. Should this become necessary, please contact your Lender during normal business hours to discuss your options.  
 
 
 
 
 
 
 
 
 
 
 

What We Are Doing

  • Regularly communicating with our Corporate Pandemic Response Team to ensure that we are aware of the most current information.
  • Monitoring and gathering information from the Centers for Disease Control and Prevention(Opens in a new Window) (CDC), as well as federal, state, and local health agencies to help ensure the actions we're taking are in line with the latest recommendations and guidance. 
  • Communicating frequently with our employees to keep them informed and to ensure their safety and that of our customers.
  • Suspended all business travel for employees and vendors that we partner with,  Instead, we're utilizing video and teleconferencing.
  • Urging employees and clients who don’t feel well to stay home and get the rest and recovery they need.
  • Implemented enhanced cleaning routines within all branch facilities, using the recommended disinfectant products on all surfaces including high traffic areas.
  • Providing hand sanitizer and anti-bacterial soap and encouraging employees to sanitize/wash hands frequently.
  • Reminding our employees of proper hand washing/hygiene techniques with signage in our restrooms.
We are committed to helping customers that may be experiencing hardship. If you have been financially impacted by coronavirus and need support, please contact your local branch or call us at 1-800-377-6909 so we can work on ways to assist.
 
 
 
 
 
 
 
 
 
 
 
 
 

What You Can Do

  • Follow the everyday preventative actions outlined by the Centers for Disease Control and Prevention(Opens in a new Window) (CDC) to help prevent the spread of respiratory diseases:
    • Wash your hands often with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer.  
    • Avoid touching your eyes, nose and mouth with unwashed hands. 
    • Avoid close contact with people who are sick. 
    • Stay home when you don't feel well. 
    • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands. 
  • If you feel unwell, please consider using our Drive-Up facilities, ATM Network or Online, Mobile, and Telephone Banking systems.
  • Learn more about our Online Banking and Mobile Banking features, which allow you to bank from almost anywhere. Check balances, deposit checks, pay bills, transfer funds, and set and receive alerts. Click here for more details about our Mobile Banking app.
  • Use our automated Telephone Banking service. Simply call 1-800-640-3033 to get up-to-date account balance information, review recent transactions, transfer funds, make loan payments, place a stop payment order and more. 
  • For cash transactions, consider using our Drive-Thrus, ATMs and Night Drops.
  • Call us during regular business hours with questions about your account(s) at 1-800-377-6909.  We also provide after-hours support for debit card and online banking-related questions on weekdays from 5:00pm to 11:00pm MDT and weekends from 9:00am to 5:00pm MDT.
 
 
 
 
 
 
 
 
 
 
 
 
 

Additional Resources

Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency.  The intent is to convince you to share sensitive information such as usernames and passwords, make donations or purchases on spoof websites, or download malware onto your device by opening an attachment. We will never ask you for personal information or login credentials in an email or text message.  If you receive a suspicious email or text message, don't respond, click on any links or attachments. 

It's important to remember that your money is insured by the Federal Deposit Insurance Corporation (FDIC), up to $250,000 for each depositor, per insured bank, for each account ownership category.  Since 1933, no depositor has ever lost a penny of FDIC-insured funds. 

FDIC Information:

Click here for guidelines regarding FDIC Insurance Protection(Opens in a new Window)

Click here for the latest FDIC Press Release related to the Coronavirus Pandemic(Opens in a new Window)

 

First Bank of Wyoming encourages our customers and employees to only use trusted resources when looking for information regarding the Coronavirus
(COVID-19). The following are links to several trusted resources providing up-to-date details about Coronavirus (COVID-19):
 
 
U.S. Federal Government’s Official Coronavirus Website:
https://www.coronavirus.gov/
 
Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/2019-nCoV/index.html
 
Federal Emergency Management Agency (FEMA):
https://www.fema.gov/
 
Federal Deposit Insurance Corporation (FDIC):
https://www.fdic.gov/coronavirus/index.html
 
Consumer Financial Protection Bureau:
https://www.consumerfinance.gov/coronavirus/